Context & Problem

eDreams.net’s booking flow created confusion for users due to unclear navigation, vague error messages, and poor feature discoverability. These issues disrupted the travel planning process and reduced user trust.

Process & Approach

• Usability Testing: Ran 2 moderated sessions to observe task completion and identify navigation + error handling issues.
• Task Flows & Wireframes: Created a redesigned 4-step booking process:
  • Trip Details → Results → Package Review → Confirmation.
• Figma Redesign: Built high-fidelity prototypes with:
  • Clearer navigation and hierarchy
  • WCAG-aligned accessibility updates
  • Curated destination highlights for engagement
  • Stronger error messaging to guide users

Results & Outcomes

• Delivered a streamlined booking flow adopted in testing that reduced confusion and increased discoverability of features.
• Enhanced accessibility compliance to ensure inclusivity.
• Strengthened user trust through clearer system messaging and task feedback.
• Developed expertise in Figma prototyping, usability testing, accessibility design, and UX research.

Key Skills

Figma · Wireframing · Prototyping · Usability Testing · UX Research

Visuals + Deliverables

These deliverables capture the full redesign process and outcomes, from the annotated Figma prototype to supporting documentation (test plan and findings).

Full Redesign in Figma (Task Flow + Annotated Wireframes)

Interactive prototype showing the redesigned booking flow, annotated wireframes, and task flow diagrams.

View Full Figma Redesign

User Test Plan (Framework & Documentation)

This document outlines the usability testing framework I created for the eDreams.net booking flow redesign. It includes participant demographics, task scenarios, observation sheets, and pre-/post-test questionnaires used to evaluate the interface.

https://drive.google.com/file/d/1TzhHrrUNvyouzyBfbAtghXQe8Ghz3ruz/view?usp=drive_link